Using Zoom with Klinical

Adding the app (connecting Zoom)

1. Sign in to Klinical and open Settings → Calendar.
2. Scroll to Video Calls and click Connect Zoom account.
3. You'll be sent to Zoom to sign in and approve the connection. Klinical asks for two permissions only: create a meeting for you, and view your profile (to show which account is connected).
4. After approving, you land back in Settings, which now shows "Zoom connected as [your email]".

A paid Zoom plan is recommended — free Zoom limits meetings to 40 minutes, which is shorter than a typical session.

Using it

There's nothing extra to do. Every new telehealth session you book — from your dashboard or through a client booking link — is automatically scheduled as a Zoom meeting in your Zoom account, with your waiting room settings applied. The meeting's join link is used everywhere Klinical shares a session link:

• the client's booking confirmation and reminder emails
• the calendar event created for the session
• the Join video call button on your dashboard
• the client portal's Join button

Sessions booked before you connected keep the video links your clients already received. Klinical never accesses your meetings' audio, video, recordings, or chats — it only creates the meeting and stores its join link.

Removing the app (disconnecting)

Either of these fully removes the connection:

• In Klinical: Settings → Calendar → Video Calls → Disconnect.
• In Zoom: open the Zoom App Marketplace → Manage → Added Apps page and remove Klinical.

Both delete Klinical's stored connection tokens immediately. New bookings go back to Klinical's built-in video; sessions already booked with Zoom keep the links your clients received.

Questions?

Email support@klinical.app — see also our Privacy Policy (the "Video sessions" section covers exactly what Zoom data Klinical stores).